Refund policy

We get it. Sometimes things don’t go as planned. Maybe your chain didn’t sit just right, or you accidentally ordered the wrong length in a 2 am “treat yourself” moment. We’ve all been there.

Because BloomBelles offers small-batch jewelry and many pieces with flexible sizing or made-to-order options, we’ve created a return policy that keeps things simple, fair and clear for everyone.

Here’s how it works:

We accept returns on standard, non-custom and non-final sale jewelry as long as:

  • The item is unworn, unused, unaltered and in its original condition.
  • The item is returned in its original packaging.
  • You contact us to request a return within 14 days of delivery.
  • The item is not marked Final Sale.

Choosing one of the standard sizes or options listed on a BloomBelles product page does not automatically make an item custom or Final Sale.

Please contact us before sending anything back. Returns sent without prior approval or return instructions may not be accepted.

If there is a sizing, quality or order issue, we may ask you to provide clear photos so we can review the issue and determine the best way to help.

Order Changes & Cancellations:

Changed your mind? No problem. You can submit a cancellation request within 24 hours of placing your order.

Cancellation requests made within the first 12 hours are guaranteed and will receive a full refund to the original payment method.

Requests made between 12 and 24 hours are not guaranteed, as we may have already started preparing, making or modifying your order. We’ll do our best to accommodate your request where possible.

After 24 hours, orders can no longer be cancelled. If you need to make a change to your order, contact us at support@bloombelles.com as soon as possible and we’ll let you know what may still be possible.

One small wording thing I deliberately did there: “full refund to the original payment method.” That makes “full refund” clearly mean the customer gets their payment back, rather than store credit.

❌ Items not eligible for return or refund:

  • Custom or specially modified pieces, including jewelry made to measurements, lengths or specifications outside the standard options offered on the product page.
  • Personalized pieces, if applicable.
  • Final Sale items.
  • Items that have been worn, used, altered or damaged after delivery.
  • Items returned without their original packaging or in a condition different from how they were received.

Sale or discounted items are not automatically Final Sale. If an item is Final Sale, it will be clearly identified as such where applicable before purchase.

If we made a mistake:

If your piece arrives with a manufacturing or creation flaw, we made it in the wrong size, or we sent you the wrong item, please contact us with your order number, a brief explanation and clear photos.

We’ll review the issue and make it right. Depending on the situation, this may include a repair, replacement or refund.

Please contact us as soon as reasonably possible after receiving your order so we can resolve the issue quickly.

Return Shipping:

For regular eligible returns, the customer is responsible for return shipping costs.

If the return is required because of an error made by BloomBelles, we’ll cover the applicable return shipping costs or provide return instructions.

Original shipping charges are non-refundable, except where required by law or when the return results from an error on our part.

We strongly recommend using a trackable shipping method when returning an item. BloomBelles cannot be responsible for return packages that are lost or damaged while in transit back to us.

Refunds, Exchanges & Store Credit:

Once your return arrives, we’ll inspect it to make sure it meets the return requirements.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

For sizing changes or if you would prefer another piece, we may also offer an exchange or store credit as an alternative to a refund, where appropriate.

Any additional shipping costs associated with an exchange may be the responsibility of the customer unless the exchange is required because of an error on our part.

International Orders:

International shipping is not currently available through our regular checkout. However, we may be able to arrange shipping to certain international destinations upon request.

If an international order is arranged directly with us, the customer may be responsible for customs duties, VAT, import taxes, brokerage or other charges imposed by the destination country, customs authority or shipping carrier.

If an international order is returned to BloomBelles because required import charges were not paid, applicable original shipping costs, return charges or other costs incurred may be deducted from any eligible refund.

Custom, specially modified, personalized or Final Sale items remain non-refundable even if the package is returned because applicable import charges were not paid.

Start a Return:

To request a return, email support@bloombelles.com within 14 days of delivery.

Please include:

  • Your order number
  • The reason for your return
  • A photo if there is a sizing, quality or order issue

We’ll review your request and send you the next steps.

Once a return is approved, we’ll let you know how and when to send the item back. Please do not send your item until you have received return instructions from BloomBelles.